I think my USB or DVDs are faulty?
If you believe you may have a faulty USB or DVD, you will need to contact us within 30 days of your [...]
My Computer wont play my DVD or MP4 Video Files
Your computer could require a player that will allow playback of DVDs or MP4 video files. You can download a free player at https://www.videolan.org/Please [...]
Why do I see fuzzy lines at the bottom of my video?
These lines are called “overscan” lines and are a normal part of old VHS video. Back when we had the old ‘box’ [...]
Why is my digitised video a bit jumpy in some places?
We always do the best we can to provide you with the best transfer result utilising the best possible transfer methods. Unfortunately [...]
