How It Works2025-06-02T14:48:08+10:00

AUSTRALIA WIDE POST

HOW IT WORKS

AUSTRALIA WIDE POST

HOW IT WORKS

SEND YOUR MEMORIES TO US

YOU’LL LAUGH & CRY AT THE SAME TIME

Reelbox_Postal_Service

MAIL YOUR MEMORIES

Box up your precious memories and simply mail or courier them off to us. Your old formats will be on their way to being brought back to life!

tech-team-reelbox

EXPERIENCED TECH TEAM

Our National Processing Centre is equipped with a high tech team that have safely handled many thousands of memories over the last 17 years.

reelbox-everything-returned

EVERYTHING MAILED BACK

You will be sent back the digitally remastered copies of your memories along with the originals so you can relive those precious moments again.

Reelbox_Postal_Service

MAIL YOUR MEMORIES

Box up your precious memories and simply mail or courier them off to us. Your old formats will be on their way to being brought back to life!

tech-team-reelbox

EXPERIENCED TECH TEAM

Our National Processing Centre is equipped with a high tech team that have safely handled many thousands of memories over the last 17 years.

reelbox-everything-returned

EVERYTHING MAILED BACK

You will be sent back the digitally remastered copies of your memories along with the originals so you can relive those precious moments again.

reelbox-order-tracking

WE KEEP YOU UPDATED AT ALL TIMES

YOUR MEMORIES ARE TREATED WITH LOVE

We never keep you guessing at Reelbox. We treat your precious tapes, film, photos and cassettes like they are our own. You will receive regular email updates at every step of the process from the moment your order arrives to the day we post it all back.

We’ll let you know when:

  • Reelbox receives your home movies & photos
  • We contact you on arrival to discuss your options
  • Reelbox starts digitising your memories
  • Reelbox is quality controlling your order.
  • Reelbox completes & invoices you for your order
  • Reelbox cloud download customers receive their links
  • Your originals are sent back with your USB or DVDs

Only Reelbox provides this peace of mind.

reelbox-order-tracking

WE KEEP YOU UPDATED AT ALL TIMES

YOUR MEMORIES ARE TREATED WITH LOVE

We never keep you guessing at Reelbox. We treat your precious tapes, film, photos and cassettes like they are our own. You will receive regular email updates at every step of the process from the moment your order arrives to the day we post it all back.

We’ll let you know when:

  • Reelbox receives your home movies & photos
  • We contact you on arrival to discuss your options
  • Reelbox starts digitising your memories
  • Reelbox is quality controlling your order.
  • Reelbox completes & invoices you for your order
  • Reelbox cloud download customers receive their links
  • Your originals are sent back with your USB or DVDs

Only Reelbox provides this peace of mind.

GET INSTANT ACCESS

DOWNLOAD & STREAM TO YOUR DEVICE

Your memories will be available immediately on your phone, tablet or computer by choosing our Download Link option. You can stream video instantly or choose to download the files to your computer. With our Download Link option you can easily send the links to your friends and family anywhere in the world. They can then instantly stream or download the files without the need to send a physical USB.

reelbox_streaming_devices
reelbox_streaming_devices

GET INSTANT ACCESS

DOWNLOAD & STREAM TO YOUR DEVICE

Your memories will be available immediately on your phone, tablet or computer by choosing our Download Link option. You can stream video instantly or choose to download the files to your computer. With our Download Link option you can easily send the links to your friends and family anywhere in the world. They can then instantly stream or download the files without the need to send a physical USB.

reelbox-USB-Case-DVD

GIFT A PHYSICAL COPY

STORED ON USB & DVD

If you still prefer to hold on to something tangible we can supply your digitally preserved memories on a storage device such as USB, DVD or Portable Hard drive. We supply USBs and DVDs in gift worthy cases. You can then still easily share those special moments with your family on your smart TV or DVD player. Perfect for the next family gathering! Why not order extra copies to give to your family members.

reelbox-USB-Case-DVD

GIFT A PHYSICAL COPY

STORED ON USB & DVD

If you still prefer to hold on to something tangible we can supply your digitally preserved memories on a storage device such as USB, DVD or Portable Hard drive. We supply USBs and DVDs in gift worthy cases. You can then still easily share those special moments with your family on your smart TV or DVD player. Perfect for the next family gathering! Why not order extra copies to give to your family members.

Start The Order Process

Drop in anytime Monday – Friday 9-5 at our National Gold Coast Processing Centre
or send your order to us from anywhere in Australia

Not Sure How To Order?

GET ‘HOW TO ORDER’ INSTRUCTIONS

Plus a BONUS offer. We will refund up to $30 of your incoming postage costs if your order comes to $300 or more.

Get Instructions
reelbox how to order

Start The Order Process

Drop in anytime Monday – Friday 9-5 at our National Gold Coast Processing Centre
or send your order to us from anywhere in Australia

reelbox how to order

Not Sure How To Order?

GET ‘HOW TO ORDER’ INSTRUCTIONS

Plus a BONUS offer. We will refund up to $30 of your incoming postage costs if your order comes to $300 or more.

Get Instructions

Order Online.

Use Our Online Order Form

Click on the link below to start your order process using our easy online order form.

Print An Order Form.

Handfill Our Printable Order Form

If you would rather print out a PDF version of our order and fill it out by hand then this is the option for you.

Common Questions

How do I receive my digital files?2023-09-04T18:49:43+10:00
There are a few options regarding how you get your shiny new digital copies of your old analog media.

1. We supply a suitable USB or Portable Hard drive
2. You supply a suitable USB or Portable Hard drive
3. Download from our secure Cloud Storage
4. We create DVDs for you

Can I drop off my order?2023-08-30T16:08:48+10:00

Yes. You are very welcome to drop your memories to us anytime Monday to Friday 9am to 5pm.

Our National Processing Centre is on the Gold Coast at:

Reelbox Video & Photo
22/6 Enterprise St
Molendinar, Qld
4214

What formats do you convert?2023-08-30T13:58:27+10:00

Reelbox converts the following formats:

  • Home Movie Video tapes: VHS, VHS-C, Betamax, 8mm, Hi8, Video8, Digital8, MiniDV, MicroMV
  • Broadcast Video tapes: DVcam, HDminiDV, Betacam, Betacam SP, U-Matic
  • Movie Films: 8mm, Super 8, 16mm (with and without sound)
  • Photos: Photo prints, Slides, Negatives, Photo Albums, Documents, Books & anything up to A2
  • Audio Formats: Cassettes, Micro Cassettes, DAT, Mini Disc, Reel to Reel
  • Digital Formats: DVDs, MiniDVDs, CDs, HDD Cameras, Memory Cards
  • Misc Formats: Floppy Discs
Is there a pickup service option?2023-09-04T18:38:16+10:00

Yes.

The two options to get your media to us are essentially mail in or drop in.
The pick up service is available by our partners at www.sendle.com.  This means that as an alternative to Australia Post you can arrange through the Sendle website to have your packaged order picked up from your preferred location and couriered to us.
Simply fill out the order form with the post option and include the printed copy in your email with the order to collect by www.sendle.com
How long will my order take?2023-08-30T14:00:07+10:00

Current Workload: Standard Load

Standard Load Turnaround Times

Our standard load turnaround times are 2-4 weeks from arrival of your order.

We always do our best to accommodate this time frame however time frames will vary either way.

Please note:  The above time frames do not apply if you have a Pre-arranged Priority Service with us. You will not be able to request a priority service once an order has been entered into our system.

Can I edit my newly digitised MP4 video files?2023-08-30T14:00:41+10:00

Yes you can.

You can simply rename your files on your computer OR copy your files to other locations. In fact we recommend this in order to make backups :)

With any good video editing software you can easily perform simple editing tasks such as cutting out a scene you don’t want or creating smaller scenes that you do want. You can also perform more advanced tasks such as video enhancement, text overlays and movie production to name a few. There are many software options ranging from cheaper basic tools Filmora to much more professional options such as Adobe Premiere Pro .

Why is your pricing so cheap compared to other companies?2023-08-30T14:02:28+10:00

We have spent the past 17 years developing quality methods of media digitisation.

We’re pleased to tell you now that these methods have been fine tuned to deliver our customer the best possible digital representation of their media at an affordable cost.

We believe all Australian’s should have the ability to preserve their family history, regardless of their budget.

Common Questions

How do I receive my digital files?2023-09-04T18:49:43+10:00
There are a few options regarding how you get your shiny new digital copies of your old analog media.

1. We supply a suitable USB or Portable Hard drive
2. You supply a suitable USB or Portable Hard drive
3. Download from our secure Cloud Storage
4. We create DVDs for you

Can I drop off my order?2023-08-30T16:08:48+10:00

Yes. You are very welcome to drop your memories to us anytime Monday to Friday 9am to 5pm.

Our National Processing Centre is on the Gold Coast at:

Reelbox Video & Photo
22/6 Enterprise St
Molendinar, Qld
4214

What formats do you convert?2023-08-30T13:58:27+10:00

Reelbox converts the following formats:

  • Home Movie Video tapes: VHS, VHS-C, Betamax, 8mm, Hi8, Video8, Digital8, MiniDV, MicroMV
  • Broadcast Video tapes: DVcam, HDminiDV, Betacam, Betacam SP, U-Matic
  • Movie Films: 8mm, Super 8, 16mm (with and without sound)
  • Photos: Photo prints, Slides, Negatives, Photo Albums, Documents, Books & anything up to A2
  • Audio Formats: Cassettes, Micro Cassettes, DAT, Mini Disc, Reel to Reel
  • Digital Formats: DVDs, MiniDVDs, CDs, HDD Cameras, Memory Cards
  • Misc Formats: Floppy Discs
Is there a pickup service option?2023-09-04T18:38:16+10:00

Yes.

The two options to get your media to us are essentially mail in or drop in.
The pick up service is available by our partners at www.sendle.com.  This means that as an alternative to Australia Post you can arrange through the Sendle website to have your packaged order picked up from your preferred location and couriered to us.
Simply fill out the order form with the post option and include the printed copy in your email with the order to collect by www.sendle.com
How long will my order take?2023-08-30T14:00:07+10:00

Current Workload: Standard Load

Standard Load Turnaround Times

Our standard load turnaround times are 2-4 weeks from arrival of your order.

We always do our best to accommodate this time frame however time frames will vary either way.

Please note:  The above time frames do not apply if you have a Pre-arranged Priority Service with us. You will not be able to request a priority service once an order has been entered into our system.

Can I edit my newly digitised MP4 video files?2023-08-30T14:00:41+10:00

Yes you can.

You can simply rename your files on your computer OR copy your files to other locations. In fact we recommend this in order to make backups :)

With any good video editing software you can easily perform simple editing tasks such as cutting out a scene you don’t want or creating smaller scenes that you do want. You can also perform more advanced tasks such as video enhancement, text overlays and movie production to name a few. There are many software options ranging from cheaper basic tools Filmora to much more professional options such as Adobe Premiere Pro .

Why is your pricing so cheap compared to other companies?2023-08-30T14:02:28+10:00

We have spent the past 17 years developing quality methods of media digitisation.

We’re pleased to tell you now that these methods have been fine tuned to deliver our customer the best possible digital representation of their media at an affordable cost.

We believe all Australian’s should have the ability to preserve their family history, regardless of their budget.

reelbox five star reviews

“Thank you so much for your outstanding service. I was a bit worried sending my precious tapes interstate.
Your company kept in contact every step of the way”


– Teresa P.